PaddyPower recommendation revoked for rogue behaviour
Thursday, August 06, 2009
PaddyPower recommendation revoked for rogue behaviour
What a shame.
PaddyPower casino has pulled a retroactive bonus terms enforcement stunt on a player, invoking the "management decision is final" clause.
The player in question played Texas Holdem Bonus Poker for the signup bonus. This game was not excluded from the terms and conditions.
This was the jaw-dropping justification offered to the player:
Think that's bad?
It gets better. The support rep goes on to say:
So, PaddyPower seems to consider it acceptable to change the terms of a bonus after a player has cashed in in full accordance with the previous terms under which he played, and withhold the player's payment accordingly.
As justification, PaddyPower claims that although the game was not excluded in the written terms, its exclusion is still a "stipulation of the bonus". What that means is anyone's guess.
As such, this substantial Irish gambling operation appears to have two sets of terms that players are required to adhere to: the written ones, and the imaginary ones. Players can therefore have no way of knowing whether or not they will be paid, as they can have know way of knowing the imaginary terms.
The player in question was paid in the end, after publicising this clear outrage at Casinomeister, one of Paddy's biggest affiates - see the PaddyPower "oversight" in the terms and conditions discussion.
I have been a satisfied customer of PaddyPower for many years, but casinos that pull stunts like these have no place on my site.
What a shame. Bye bye, PaddyPower.
2 Previous Comments
Paddypower Casino Warning!
Over the last two months I have played slots at Paddypower Casino (Wagerworks - IGT) Instant Casino.
Placed small bets and then increasing them if the machine pays, and stopping when it doesn't pay, resulting in a loss of 1398 Euro.
Session Start Session End Win/Loss
28/08/2009 18:50:15 UTC 28/08/2009 23:12:21 UTC (€49.52)
27/08/2009 22:06:53 UTC 28/08/2009 00:21:35 UTC (€450.55)
27/08/2009 21:37:17 UTC 27/08/2009 22:19:20 UTC (€197.05)
27/08/2009 20:44:17 UTC 27/08/2009 21:06:08 UTC €97.40
27/08/2009 20:13:03 UTC 27/08/2009 20:50:06 UTC (€49.70)
10/08/2009 14:51:53 UTC 10/08/2009 15:15:33 UTC (€5.64)
08/08/2009 11:06:30 UTC 08/08/2009 16:33:55 UTC (€24.19)
07/08/2009 15:57:32 UTC 07/08/2009 17:34:58 UTC (€75.93)
07/08/2009 13:55:26 UTC 07/08/2009 16:10:50 UTC (€99.40)
02/08/2009 17:39:58 UTC 02/08/2009 20:09:32 UTC (€204.45)
20/07/2009 17:15:29 UTC 20/07/2009 18:17:19 UTC (€23.04)
08/07/2009 21:25:43 UTC 08/07/2009 21:46:38 UTC €3.00
05/07/2009 22:31:01 UTC 05/07/2009 23:25:05 UTC (€149.30)
05/07/2009 21:42:32 UTC 05/07/2009 22:43:55 UTC (€49.55)
02/07/2009 20:46:24 UTC 02/07/2009 22:09:00 UTC (€17.32)
02/07/2009 20:02:52 UTC 02/07/2009 21:00:57 UTC (€82.80)
In my humble opinion I have either been extremely unlucky or this is not fair gaming. I will take it up with the Alderney Gaming Commission and let you know the results.
By 
, at
1:50 pm
"I will take it up with the Alderney Gaming Commission and let you know the results."
Useless Alderney.
Don't waste your time with Alderney.
Were you playing slots?
By 
100% Gambler, at
1:54 pm